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Contact support
Email hello@ibexsol.com with your phone model, your Android version and what you were trying to do. A screenshot of the result helps. We reply by email; we are in Pakistan (PKT, UTC+5).
Why does the app ask for my location?
Android only lets apps scan for nearby Wi-Fi networks when they have the location permission. The app uses it for that scan and nothing else; it does not record or share your location. Details are in the privacy policy.
What can the app test?
- Network overview: Wi-Fi signal, router, DNS server, your public IP and live data usage.
- Wi-Fi test and Wi-Fi scan: signal quality, channel analysis on 2.4 GHz and 5 GHz, the least crowded channel, and nearby networks.
- Router test: router status, interfaces, the number of connected devices, and a shortcut to your router’s login page.
- Speed test: download, upload, ping, jitter, packet loss, latency under load and bufferbloat, against a nearby server.
- Ping, live ping and app and game ping: response times to any address, or to popular apps and games.
- Traceroute and server map: the route to a destination and where its servers are.
- DNS test: your DNS resolver, Google, Cloudflare and Quad9, including DNSSEC and encrypted DNS (DoT and DoH).
Where are my results stored, and how do I delete them?
Only on your phone, with your recent test targets. To delete them, clear the app’s data in your phone’s settings, or uninstall the app. The app has no account, so there is nothing else to delete. A result leaves your phone only if you send it yourself with the Share button.
Some router details or connected devices are missing
The app can only show what your router shares. Many routers report the number of connected devices but not the list, and some hide their uptime or WAN type. That is a router setting, not a fault in the app.
For internet providers
WiFi Analyzer Pro is built for ISP support teams. To use it with your customers, talk to us or read about it on the products page.